Letter to our Clients
March 19, 2020
To our valued clients,
On behalf of Doctors Cameron and David MacLean, I wanted to take a moment to inform you that on March 1st, 2020 Living Wellness Dental and Dorchester Health merged to form a collaborative Community of Practice poised to revolutionize the way oral care is provided. There will be more information forthcoming on this new business relationship. Presently, I want you to know that my thoughts are with you and your families during these unprecedented times. At Living Wellness Dental, we have always believed that the key to Living Well lies in Empowered Healthcare which results from gaining access to reliable and timely information.
On Tuesday March 17, in response to the COVID-19 outbreak the Alberta Dental Association and College issued a mandatory suspension of all non-emergency dental treatment and services. Given our commitment to keeping our clients and employees safe, Living Wellness Dental has cancelled all non-essential services until further notice. We will be contacting you to reschedule those appointments.
Many of you may be experiencing oral distress or require urgent dental care such as oral facial trauma, significant infection, prolonged bleeding or pain that cannot easily be managed by over-the-counter medications. Our doors remain open for these services in order for you to receive the necessary continuity of care you deserve.
Should you have any questions about needed treatment or your upcoming appointments, feel free to call our office to speak with one of our administrative staff. They will provide guidance and support so that your health remains Empowered. We all share a mutual responsibility and must do our part within the scope of our current climate. If an office visit cannot be avoided, a brief pre-screening will be conducted by phone.
We have confidence in humanity and faith in a higher power that knows each of us personally. I will attach a peer reviewed article that puts the infection rates in perspective but all of that information pales in comparison with my belief that there is hope beyond what we currently see and know. Stay well and keep smiling
Dr. Kindal Robertson B.Sc., M.Sc., DDS
Dr. David MacLean B.Sc., DDS
Dr. Cameron MacLean B.Sc., DDS
Notice of Mandatory Suspension of Non-Emergency Dental Treatment
Information about novel coronavirus (COVID-19) for dental patients and practitioners
URGENT Message to all Alberta dentists from Dr. R. Croutze, Registrar & CEO of the ADA&C – COVID-19
Effective immediately there is a mandatory suspension of all non-emergency dental treatment and services.
Dentists may continue to provide emergency treatment as outlined in this message. At a minimum you must provide telephone access to address patients’ continuity of care. Emergency dental treatment may include treatment of oral-facial trauma, significant infection, prolonged bleeding or pain which cannot be managed by over-the-counter medications. It is appropriate to provide needed care that if left untreated becomes a more significant burden on our health care resources and significantly compromises patient health.
Pre-screening of patients by phone is strongly recommended. If a patient presents unannounced at the dental practice, please refer to AHS screening directions. Further dental specific pre-screening directions are being developed.
Dentists who are providing emergency care must perform a thorough pre-treatment risk assessment that includes risk to the patient, to the oral health care provider and to the greater community before any treatment is undertaken. Dentists in Alberta have a duty to prevent exposure to an infection from COVID-19. If risks are identified that cannot be immediately or succinctly mitigated, the determined care must be postponed or referred to an appropriate provider. ADA&C is in the process of developing a list of facilities capable of accepting symptomatic patients. More information will be provided to dentists about the list.
Care provided must be compliant with existing ADA&C Infection Prevention and Control (IPC) Standards and guidance or the treatment must cease. Capacity to provide appropriate personal protective equipment (PPE) for all oral healthcare providers must be assessed before treatment can be initiated.